Investigation Results and Recurrence Prevention Measures Regarding the Entrapment Incident (Occurred on February 22) Caused by the Stoppage of Tokyo Skytree^Ⓡ Observation Deck Elevator.

Tobu Tower Skytree Co., Ltd.  reports that at Tokyo Skytree, which the company operates, two elevators connecting the 4th‑floor entrance area to Floor 350 of the Tembo Deck stopped during operation at around 8:15 pm on Sunday, February 22, 2026. As a result, in one of the elevators, 20 passengers were trapped inside until approximately 2:02 a.m. the following day.

Although none of the guests on board experienced any illness or injuries, we sincerely apologize for the distress caused by the prolonged entrapment.

  We also apologize to the guests inside the observation deck, as the incident resulted in significant delays in descending from the deck, causing considerable inconvenience.

We have been investigating the cause of the stoppage of the two elevators, and the cause has now been identified. We have also finalized measures to prevent recurrence, which we hereby report.

Tokyo Skytree will continue to place the highest priority on the safety and security of our guests, and we remain committed to ensuring that all visitors from Japan and abroad can enjoy their visit with complete peace of mind at all times.

Details are provided below.